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Search our most common questions about buildings, specifications, groundworks, delivery, payments, warranties and more — or jump straight to the section that’s most relevant to your project.
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Getting the project started.
You don’t need to arrive with every detail worked out. These are some of the questions customers commonly have when they first start thinking about a ShedBox building.
Do I need to know the exact size before I contact ShedBox?
No. An approximate size and a clear idea of what you want the building to do is enough to start the conversation.
The size can then be worked through around the available space, intended use, access requirements and the features you want to include.
When you’re ready, you can share your project with ShedBox .
Can ShedBox make a building to a bespoke size or layout?
Yes. ShedBox buildings are made to order rather than restricted to a fixed set of standard sizes.
The dimensions, layout, openings and specification can be shaped around the site and what you need the building to do.
You can explore the different options on the Buildings page .
Can I choose where the doors and windows go?
Yes. Door and window positions can be considered around access, natural light, views, privacy and how the building will be used.
The agreed positions and specification are confirmed before manufacture begins.
Do I need planning permission for a ShedBox building?
It depends on the property, location, building, dimensions and intended use.
ShedBox does not provide planning permission or building regulations advice and cannot determine whether consent is required for your project.
The responsibility for checking and obtaining any necessary permission remains with the customer. If you are unsure, use the Planning Portal or contact your local authority for advice.
What information is useful when I first enquire?
The most useful starting information is what you want the building to be used for, the approximate size, where it will sit and any particular doors, windows, access or other features you already know you need.
Site photographs, approximate measurements or sketches can also be useful, but you do not need to have a finished specification before getting in touch.
Can ShedBox manage more than just the building itself?
Yes. Depending on the project, ShedBox can coordinate the building, installation and groundworks as part of the wider job, so you do not necessarily need to organise separate contractors for every stage.
You can read more about ShedBox groundworks or include the full project requirements when you send your project details .
What goes into a ShedBox building.
From the structural frame to the cladding and roof, the specification is confirmed around the building and how it will be used.
What is the standard ShedBox frame made from?
The standard wall frame uses 40 × 90mm treated C16 CLS structural timber.
A deeper 40 × 120mm carcass can also be specified where the project requires a different wall build-up.
You can see the wider construction details on our Specifications & Materials page .
What cladding options are available?
Half-lap Redwood is the standard cladding option. Other available options include Castle Board Redwood, Tongue & Groove Redwood and Tongue & Groove Western Red Cedar.
The most suitable finish can be discussed as part of the building specification.
View the available options on the full specifications page .
What roofing does ShedBox use?
Onduline SX35 grey is used as the standard external roof covering on applicable ShedBox buildings, installed over structural OSB3 roof boarding.
Alternative roofing options can be discussed where the building requires a different appearance or specification.
What floor options are available?
Flooring can be specified around how the building will be used. Options include standard 18mm flooring, structural OSB and Marine Ply HEXA for more demanding applications.
The final floor specification will be confirmed as part of your quotation.
Does the building include a breathable membrane?
Yes. A breathable membrane is used as part of the wall construction to provide an additional layer of protection behind the external timber cladding.
It helps manage moisture while allowing water vapour within the wall build-up to escape.
Are all ShedBox buildings built to exactly the same specification?
No. There is a standard construction approach, but every ShedBox building is made to order.
The final materials, dimensions, cladding, roofing, flooring and other details are confirmed around the individual project.
Read more about ShedBox specifications and materials .
Getting the site ready.
The base and access are important parts of a successful installation. These are the things to consider before fitting day.
Can ShedBox take care of the groundworks?
Yes. ShedBox can provide groundworks as part of the wider project where required, so you do not necessarily need to organise a separate contractor.
You can find out more on the Groundworks page .
What base does my building need?
Where ShedBox is not providing the groundworks, the customer must provide a suitable flat, level, solid and properly prepared base before installation.
The appropriate base will depend on the building and project.
How much access does ShedBox need?
Safe, clear and unobstructed access is required for the delivery vehicle, installation team and building components.
Some panels and building sections can be up to approximately 5 metres long, so there must be enough space to unload them and move them safely from the delivery vehicle to the building location.
Gates, paths, tight corners, walls, fences, changes in level and overhead restrictions should all be considered before delivery.
What happens if the site is not ready on fitting day?
If installation cannot proceed because the agreed base, access or other site requirements are not ready, the visit may need to be aborted.
In that situation, the charge is one day of the agreed fitting fee plus redelivery at £3 per mile.
Full details are set out in the Terms & Conditions .
Do I need to tell ShedBox about underground services or site hazards?
Yes. Please tell ShedBox about any known underground services, overhead cables, drainage, fragile surfaces, restricted access or other site conditions that could affect delivery, groundworks or installation.
Getting the building on site.
ShedBox buildings are delivered and installed around the requirements of the project and the conditions on site.
Does ShedBox install the building?
Yes. Installation can form part of the ShedBox project and is coordinated around the agreed specification and site.
You can read more about the delivery process on the Delivery page .
Are delivery and installation dates guaranteed?
Delivery and installation dates are generally estimates unless ShedBox specifically confirms otherwise in writing.
Weather, supplier delays, material availability, transport disruption and site conditions can all affect timing.
ShedBox will use reasonable efforts to meet agreed dates and communicate where circumstances outside its control cause a delay.
Do I need to be there when the building is installed?
The site must be accessible and ready on the agreed date. Any arrangements needed for access should be made before the installation team arrives.
If you will not be present, this should be discussed with ShedBox beforehand so suitable arrangements can be agreed.
What if there is a small snag after installation?
Let ShedBox know promptly and provide details or photographs where useful.
ShedBox should be given a reasonable opportunity to inspect the issue and, where responsible, put it right.
Where can I find more information about delivery?
Visit the ShedBox Delivery page for more information, or include any unusual access requirements when you share your project .
Orders, payments and changes.
Because every building is made to order, it is important that the specification and payment stages are clear before manufacture progresses.
How much deposit is required?
A 50% deposit of the agreed order value is required before production begins.
Specialist or bought-in items such as composite roofing or UPVC products may need to be paid for in full at deposit stage. The ShedBox team will confirm this where applicable.
When is the final balance due?
Unless otherwise agreed in writing, the remaining balance is due 72 hours before the scheduled delivery or fitting date.
Can I change my order after confirming it?
Change requests should be made within 24 hours of order confirmation wherever possible.
After that point, whether a change can be accepted depends on how far design, ordering and manufacture have progressed.
Requests are dealt with individually and an agreed change may affect the price or delivery date.
Can I cancel a bespoke ShedBox building?
Because ShedBox buildings are made to the customer's specification, the cancellation rights that apply to many standard online purchases may not apply in the same way to bespoke goods.
If you need to cancel, contact ShedBox as soon as possible.
Where project-specific materials have already been ordered, timber has been allocated or machined, manufacture has started or other costs have been incurred, ShedBox may retain an amount reasonably reflecting those costs and losses.
Read the full Terms & Conditions for the contractual position.
Are ShedBox prices inclusive of VAT?
Yes. Quoted prices are inclusive of VAT unless specifically stated otherwise.
Looking after your building.
Timber is a natural material and needs appropriate care. These answers explain the ShedBox warranty and what to expect over time.
What warranty does a ShedBox building come with?
ShedBox provides a standard 12-month warranty covering structural integrity and manufacturing defects, subject to the warranty terms and exclusions.
The same standard 12-month warranty applies to supplied components such as UPVC doors and windows, seals, rubbers and other bought-in parts unless a longer manufacturer's warranty is specifically passed on.
What is not covered by the warranty?
The warranty does not cover problems caused by matters such as ground movement or subsidence, severe weather, flooding, accidental damage, misuse, lack of maintenance, unauthorised changes, third-party work or unsuitable bases and groundworks not supplied by ShedBox.
The warranty does not remove any statutory rights you may have.
Will timber move, split or shrink?
Timber is a natural material, so some variation and movement should be expected.
Grain variation, knots, resin, minor surface checking, splitting, shrinkage and expansion can occur as timber responds to temperature and humidity.
These natural characteristics are not considered manufacturing defects where they do not materially affect the building's structural integrity or function.
Does the timber need treating?
Yes. The building should be maintained in accordance with the care guidance supplied by ShedBox.
Appropriate exterior paint, stain, oil or other treatment should be applied and renewed at suitable intervals where required.
Lack of maintenance may affect weather resistance and can affect a warranty claim where it caused or contributed to the problem.
What should I do if I think there is a defect?
Contact ShedBox promptly and explain the issue. Photographs and other useful information may help the team assess what has happened.
ShedBox should be given a reasonable opportunity to inspect the issue and, where responsible, repair, replace or otherwise remedy the affected part.
You can contact ShedBox here .
Creating usable space at home.
Garden rooms can be shaped around work, exercise, hobbies, relaxation or a combination of different uses.
Can a ShedBox garden room be used all year round?
Yes. Where the room is intended for regular or year-round use, the specification can be shaped around the level of comfort required.
Insulation, glazing, electrical requirements and other relevant elements can be discussed as part of the project.
Explore ShedBox Garden Rooms .
Can I use a garden room as an office?
Yes. Garden offices are one of the ways a ShedBox garden room can be configured.
Window positions, access, lighting, sockets and internal layout can all be considered around how you intend to work in the space.
Can a garden room have more than one use?
Yes. A room can be planned around several uses, for example a workspace combined with a gym, studio or relaxation area.
The layout can be shaped around the activities, furniture and storage you need to accommodate.
Can ShedBox include electrical work?
Yes. Lighting, sockets and other electrical requirements can be included or coordinated as part of the wider project where required.
Tell ShedBox what you expect to use in the room when you share your project .
Can I choose the garden room doors and windows?
Yes. The type and position of doors and windows can be considered around natural light, views, privacy, access and the intended layout.
Can ShedBox manage the groundworks and installation too?
Yes. ShedBox can coordinate groundworks, the building and installation as part of the wider project where required.
Read more about groundworks or Garden Rooms .
Buildings shaped around the job.
Garages, workshops, open buildings and hybrid buildings all have different practical requirements. The design and specification are worked around how the space needs to function.
Can ShedBox build a single or double garage?
Yes. Garages can be designed as single, double or larger multi-bay layouts depending on the site, vehicles and other requirements.
Explore ShedBox Garages .
Can a garage include workshop or storage space?
Yes. The layout can be planned around vehicle bays, storage, benches, equipment and workshop areas rather than treating the garage as a single empty space.
Can a workshop be designed around machinery and workbenches?
Yes. Machinery positions, working areas, storage, workbenches, doors and access can all influence the final workshop layout.
See the Workshops page for more information.
What is an open building?
An open building provides covered space without necessarily enclosing every side.
Bay sizes, height and levels of enclosure can be planned around vehicles, machinery, equipment, materials or other items that need shelter.
Explore Open Buildings .
Can an open building have some enclosed sections?
Yes. Selected walls or enclosed areas can be incorporated where extra weather protection, storage, privacy or security is useful.
What is a hybrid building?
A hybrid building combines different types of space within one structure, for example an enclosed garage or workshop alongside an open covered bay.
The open and enclosed sections are designed together so the whole building works as one coordinated project.
See Hybrid Buildings for more information.
What if my project does not fit a standard building type?
That is exactly where a bespoke approach can help. You do not need to force the project into a standard garage, workshop or garden room format.
Tell ShedBox what each part of the building needs to do and the team can discuss a suitable layout and specification.
Start by sharing your project .
Ask us about your project.
Every site and every building is different. If you haven’t found the answer you need, send us the project details or get in touch with the ShedBox team.